![]() People can only chat on WhatsApp, but on Facebook, they may scroll more often, discovering new brands, special deals, and upcoming events in their neighbourhood, promoting businesses, searching for specific groups, etc.WhatsApp does not have a login or log-out option, but Facebook does.On Facebook, either an email address or a phone number can create an ID. For creating an ID, WhatsApp uses a phone number.WhatsApp allows you to delete a sent message for everyone.Only your cellular contacts can join you on WhatsApp, but anybody can join you on Facebook, even if they are thousands of miles away.Facebook is a social media site where anyone can expand their social circle. WhatsApp, you’ll realize both applications cater to different target audiences but offer similar quality of services. To conclude, while comparing WhatsApp Business vs. WhatsApp is a quick messaging service. While Whatsapp Business offers conversational chatbots to tend to customers, create FAQ chatbots, etc., this feature is not available in Whatsapp Messenger.Main Differences Between WhatsApp and Facebook It is also connected to Instagram so that you can simultaneously upload posts, stories, or both. Only friends or a selected group of people can see it in a private account. There is a button to turn off notifications in the settings if the notification tab on your mobile is overflowing with Facebook’s notifications.įacebook privacy is paramount if your account is public, meaning everyone, whether they are your friends, can see all your activities on Facebook. The “like” button has seven emojis according to the user’s emotional choice. Mainly for central support and call centers at medium to large companies. Best for automation of processes via API. Best for local businesses for one-on-one and group messages with templates and indication it’s a business chat. Every news channel is on Facebook, updating it every minute with news from India and worldwide.Īs a result, users have many options for following any channel.Īnother useful Facebook feature is the ability to like, comment, and share. Best for personal use by individuals in one-on-one and group messages. The Newsfeed is an important feature available on Facebook. Please note if the number has been registered as WhatsApp Business API (WABA) account then the number can't be downgraded to WhatsApp Messenger or WhatsApp Business (WAB) account.Įven though WhatsApp Business API (WABA) doesn't have a Web and Mobile App, when it's integrated into Qiscus Omnichannel then you can use Omnichannel Web and Mobile App to answer customers' WhatsApp messages.You can share your experiences from all over the world, and it will also help your friends learn about different cultures, regions, and languages.įacebook has many features like chatting, audio and video calling, online gaming, posting multiple stories, adding relationship status (single, engaged, or open to a relationship),Įvents to notify birthdays or other significant events in a friend’s life, a timeline for sharing photos or other activities, and social plugins for commenting on favorite topics and trends. More than 24 hours still can use the Message Template.Īutomated Customer Support Integration (Chatbot) Only 24 hours after the session was started (CI/BI, refer here). You can see the comparison in the table below:ġK, 10K, 100K, and an unlimited number of unique customers ![]() From saving time to personalising your conversations, using WhatsApp. The difference between WhatsApp Messenger, WhatsApp Business and WhatsApp Business API can be found in the use case, functionality, and features. WhatsApp Business is a free app with a number of features for businesses of any size.
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